Refund policy

At Keltico Sports, we want you to be completely satisfied with your purchase. If you are not, we are here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items that have been worn, washed, damaged, altered, or returned without original packaging may not be eligible for a refund. 

How to start a return, you can contact us at kelticoltd@outlook.com.

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your item.

Please note that returns will need to be sent to the following address:

123 Cloona Park

Belfast

BT170hf

United Kingdom

Please note that returns sent without first contacting us will not be accepted.



You can always contact us for any return question at kelticoltd@outlook.com.

RETURN SHIPPING
Unless the item is faulty, damaged, or we have sent the incorrect item, customers are responsible  for the cost of returning items to us.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you require a different size, please contact us. We will do our best to arrange an exchange, subject to stock availability.

If an exchange is unavailable, you may return your item  provided it meets our return conditions) and place a new order

Refunds 

Original shipping charges are non refundable unless the item is faulty, damaged, or we have sent the incorrect item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kelticoltd@outlook.com.